Shipping

Shipping - simple, safe and fast

Shipping costs and delivery times for end customers:

We offer EXPEDITED and STANDARD as delivery options.  

EXPEDITED: 2-5 business days from shipping date

STANDARD: 6-10 business days from the day of shipment

The shipping costs depend on the weight and the selected delivery time and will be displayed in the checkout process. We ship our packages worldwide with DHL Express and the best standard supplier for each country. After placing the order, all customers will receive an order confirmation with the exact delivery date. (NOTE: please check your SPAM folder for emails from us).

The packages leave our warehouse every day from Monday to Friday. Fresh items and chilled goods are only dispatched on Mondays and Tuesdays so that the shortest transit times are achieved. As soon as the shipment was sent, we sent an email with the tracking ID and the link to track the shipment. We pay all fees and costs incurred for the import of goods (e.g. customs and taxes) for end customers. If you have any questions, please contact our Customer Service at: customerservice@sinoh.de

Shipping costs

• Fixed shipping prices up to 10kg, 20kg and 30kg
• Orders > 30kg will be possible
• No duties and taxes on import
• Display of total weight in the shopping cart gives you the possibility to maximize your purchase

Here are the prices at a overview

Additional costs for packaging

In the case of refrigerated products and bottles shipping (beverages), we are using special packaging, which we additionally charge.

• refrigerated goods: 8.50 EUR
• bottles shipping: 8.50 EUR

For temperature-sensitive products in the summer months, e.g. Chocolate, you can book a cooling package yourself.

Shipping costs and delivery times Retailer

For our retailer we offer the possibility to have your order delivered by express or standard shipping. The transport costs are calculated before you Check out on the basis of the imputed weight of the order.
We deliver directly to you. Import duties and taxes are not paid by us. Please inform yourself about the import regulations in your country, as you may need licenses or permits as an importer
Note: refrigerated goods are only be shipped by Expedited shipping. If you have any questions, please contact our Customer Service at: customerservice@sinoh.de.